MBS Operational Services

MBS Operational ServicesMBS Operational ServicesMBS Operational Services
  • Home
  • Meet the Team
  • Operational Services
  • Marketing Services
  • Contact
  • Resources and Tools
    • Free Tools and Guides
    • Books
    • Nonprofit Insights Blog
  • More
    • Home
    • Meet the Team
    • Operational Services
    • Marketing Services
    • Contact
    • Resources and Tools
      • Free Tools and Guides
      • Books
      • Nonprofit Insights Blog

MBS Operational Services

MBS Operational ServicesMBS Operational ServicesMBS Operational Services
  • Home
  • Meet the Team
  • Operational Services
  • Marketing Services
  • Contact
  • Resources and Tools
    • Free Tools and Guides
    • Books
    • Nonprofit Insights Blog

Meet the Leadership Behind MBS Operational Services

MBS Operational Services: Your Partner in Nonprofit Growth, Strategy and Capacity Building

Behind MBS Operational Services is a team with extensive nonprofit experience in leadership, strategy, marketing, and organizational development. Our goal is to support mission-driven organizations with expertise, empathy, and practical solutions that create clarity and growth. We meet organizations where they are and help build the systems and confidence needed to move forward with intention.

Our Approach

We partner with social impact organizations to bring clarity to strategy, strengthen systems, and support steady, sustainable progress aligned with mission and capacity.

About Matthew

Matthew B. Scraper Nonprofit leader at MBS Operational Services and Author Nonprofit Success Toolkit

Dr. Matthew B. Scraper

Matthew B. Scraper brings decades of leadership experience across nonprofit management, organizational strategy, and executive operations. His work is grounded in a deep understanding of how mission-driven organizations function at every level, from governance and financial stewardship to staff leadership and long-term sustainability. He is known for helping organizations move from complexity and fragmentation toward clarity, alignment, and confident decision-making.


Throughout his career, Matthew has served in senior executive and advisory roles, guiding nonprofits through periods of growth, transition, and increased accountability. His approach blends strategic rigor with practical execution, ensuring that plans are not only well designed but fully implemented in ways that strengthen organizational health. Leaders value his ability to translate big-picture vision into operational systems that support people, mission, and measurable impact.


At MBS Operational Services, Matthew works closely with executive teams and boards as a trusted thought partner. He brings a steady, relational leadership style rooted in listening, discernment, and shared accountability. Clients appreciate his calm presence, clear counsel, and commitment to building organizations that are resilient, well governed, and prepared for the future.

Matthew Scraper Oklahoma Center for Nonprofits Law and Finance Conference

A Vision for Nonprofit Excellence

Recognizing the growing need for specialized, flexible leadership, I’ve branched out as a Fractional COO, offering my services to nonprofits and churches alike. Whether you need support with financial oversight, policy development, human resources, or strategic planning, I’m here to guide your organization toward success.

About Jennifer

Jennifer Burbridge Scraper Marketing Nonprofit Leader at MBS Operational Services

Jennifer B. Scraper, MA

Jennifer Burbridge Scraper is a strategic marketing and communications leader with more than fifteen years of experience helping social impact organizations build clarity, credibility, and connection with their audiences. Her work sits at the intersection of strategy, storytelling, and execution, supporting organizations as they strengthen brand systems, expand reach, and deepen engagement in complex public environments.


Throughout her career, Jennifer has led integrated marketing efforts across digital platforms, campaigns, and multimedia production. She brings a disciplined approach to creative leadership, ensuring that messaging, design, and content align with organizational goals and measurable outcomes. Leaders rely on her ability to translate strategy into practical tools and systems that teams can use consistently and effectively.


At MBS Operational Services, Jennifer partners closely with executive leadership to guide marketing and communications as a strategic function of organizational growth. Her leadership style is collaborative, thoughtful, and execution focused, with a strong emphasis on accessibility, audience trust, and long-term sustainability. Clients value her clarity of vision, creative judgment, and commitment to building marketing systems that support mission, community, and impact.

Photography editing on a laptop with a camera and lenses

A Vision for Marketing That Serves Mission

As organizations navigate increasing complexity and visibility demands, I provide flexible, senior-level marketing leadership tailored to their goals and capacity. From brand positioning and storytelling to integrated campaigns and content systems, I help organizations strengthen connection, trust, and engagement with the communities they serve.

The nonprofit success toolkit e-book series

Effective Nonprofit Board Governance

Policies and Procedures for Nonprofit Success

Effective Nonprofit Board Governance

Effective Boards That Strengthen Impact
This practical guide clarifies the roles and responsibilities of key board committees and supports stronger, more engaged nonprofit governance.

Recruitment, Oversight, and Tools
Learn how to recruit, onboard, and engage diverse board members, conduct effective CEO performance reviews, and plan for leadership succession. Access ready-to-use templates for meeting agendas, board minutes, and board self-assessments.

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From the Pulpit to the Boardroom

Policies and Procedures for Nonprofit Success

Effective Nonprofit Board Governance

Navigating the Transition to Nonprofit Leadership
This encouraging guide helps you translate your experience into language that connects with nonprofit hiring committees and leadership teams.

Skills, Resilience, and Readiness
Learn how to reframe your background, navigate setbacks with confidence, and build resilience throughout the transition process, while gaining practical insight into nonprofit governance, operations, and financial management.

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Policies and Procedures for Nonprofit Success

Policies and Procedures for Nonprofit Success

Policies and Procedures for Nonprofit Success

Practical Governance for Nonprofit Leaders
Grounded in years of leadership and operational experience, Matthew B. Scraper offers clear, practical guidance for navigating nonprofit governance with confidence and clarity.

Policies, Controls, and Accountability
Learn how to establish strong policies, refine internal controls, and build governance systems that support transparency, compliance, and long-term sustainability.

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The Nonprofit Operations Playbook

How to Start a Nonprofit (and Actually Succeed!)

Policies and Procedures for Nonprofit Success

Operational Leadership for Sustainable Impact
Learn how to strengthen day-to-day operations while staying aligned with your organization’s mission and long-term strategy. This guide helps leaders turn vision into action with systems that support clarity, stability, and growth.

Resilient and Aligned Operations
Build crisis response and risk management practices that protect your team, finances, and mission, while aligning daily operations with purpose and accountability.

Systems, Tools, and Data
Streamline onboarding, HR, and financial oversight using practical templates and tools, and apply metrics and dashboards to track performance and improve decision-making.

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How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)
Learn the essential steps to launch and sustain a mission-driven nonprofit with clarity and confidence. This guide walks you through defining your mission, navigating legal requirements, and building a strong foundation for long-term success.

Foundations and Governance
Establish your 501(c)(3) status, build an effective board, and implement governance practices that support accountability and transparency.

Funding and Operations
Develop sustainable funding strategies through grants, individual giving, and partnerships, while putting policies and procedures in place to keep your organization compliant and running smoothly.

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The Nonprofit Project Management Handbook

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

Project Management Essentials
Learn practical project management techniques designed for the realities of nonprofit work. This guide helps you keep initiatives aligned with your mission, values, and impact goals while making the best use of time, talent, and resources.

Mission-Aligned Strategies
Apply proven frameworks to plan, execute, and evaluate projects with clarity and purpose, from fundraising events to new program launches.

Tools and Templates
Use ready-to-go tools for planning, tracking, and evaluation to support projects of any size and complexity.

Whether you are managing cross-functional teams or leading a single initiative, this guide equips you with the strategies needed to deliver successful, mission-driven results.

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Strategic and Tactical Planning for Nonprofits & Churches

Strategic and Tactical Planning for Nonprofits & Churches

Strategic and Tactical Planning for Nonprofits & Churches

Strategic Planning That Drives Results
This guide shows leaders how to develop adaptive strategic plans that align mission, resources, and long-term priorities.

Execution, Sustainability, and Leadership
Learn best practices for turning strategy into measurable results, strengthening financial sustainability, and building resilient teams that engage stakeholders and lead through change with confidence.

Designed for board members, executive leaders, and nonprofit managers, this book offers real-world examples and actionable insight to support focused execution and meaningful, lasting impact.

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"The happiest people I've ever met, regardless of their profession, their social standing, or their economic status, are people that are fully engaged in the world around them. The most fulfilled people are the ones who get up every morning and stand for something larger than themselves. They are the people who care about others, who will extend a helping hand to someone in need or will speak up about an injustice when they see it."        —   Wilma Mankiller

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