MBS Operational Services

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  • Meet the Team
  • Operational Services
  • Marketing Services
  • Contact
  • Resources and Tools
    • Free Tools and Guides
    • Books
    • Nonprofit Insights Blog
  • More
    • Home
    • Meet the Team
    • Operational Services
    • Marketing Services
    • Contact
    • Resources and Tools
      • Free Tools and Guides
      • Books
      • Nonprofit Insights Blog

MBS Operational Services

MBS Operational ServicesMBS Operational ServicesMBS Operational Services
  • Home
  • Meet the Team
  • Operational Services
  • Marketing Services
  • Contact
  • Resources and Tools
    • Free Tools and Guides
    • Books
    • Nonprofit Insights Blog
Architectural geometric beams, symbolizing strategy, operations and sustainable nonprofit growth.

Where Strategy, Operations, and Marketing Power Sustainable Growth

Where Strategy, Operations, and Marketing Power Sustainable GrowthWhere Strategy, Operations, and Marketing Power Sustainable GrowthWhere Strategy, Operations, and Marketing Power Sustainable Growth

Building clear nonprofit systems and compelling messaging through integrated operational and marketing leadership.

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How We Support Nonprofit Leaders

Two nonprofit leaders reviewing organizational strategy documents.

Turning Strategy Into Sustainable Impact

We provide integrated marketing leadership, strategic planning, executive services, and organizational development for social impact organizations at a fraction of the cost of a full-time executive team. We help organizations move from intention to influence by building marketing and leadership strategies that mobilize communities, amplify mission-driven stories, and turn vision into sustained, measurable impact.

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Proven Leadership for Mission-Driven Organizations

  • 20+ years of nonprofit, operational, and marketing leadership
  • Executive-level strategy with hands-on implementation
  • Board, leadership, and organizational systems expertise
  • Tools and frameworks built for real teams

About MBS Operational Services

Operations & Organizational Clarity

Operations & Organizational Clarity

Operations & Organizational Clarity

Stronger Operations

Streamlined systems that reduce leadership overload


Financial oversight and operational alignment
 

Governance and policies that support long-term stability

Strategic Marketing & Messaging

Operations & Organizational Clarity

Operations & Organizational Clarity

Marketing That Serves the Mission

Clear, values-driven messaging that builds trust
 

Marketing strategy aligned with fundraising and growth goals
 

Storytelling that connects communities, donors, and impact

Executive-Level Support

Operations & Organizational Clarity

Tools, Resources & Capacity Building

Leadership Support When You Need It

Senior-level guidance without full-time overhead
 

Thought partnership for executive directors and boards
 

Flexible engagement designed for nonprofit realities

Tools, Resources & Capacity Building

Tools, Resources & Capacity Building

Tools, Resources & Capacity Building

Resources That Build Nonprofit Capacity

Practical tools nonprofit leaders can use immediately
 

Books and guides grounded in real-world experience
 

Education designed to strengthen teams, not overwhelm them

Brand, Trust & Public Visibility

Tools, Resources & Capacity Building

Storytelling & Narrative Strategy

Building Trust Through Clear Communication

Brand systems that reflect mission, values, and credibility
 

Consistent messaging that strengthens donor and public trust
 

Communications that support growth, partnerships, and funding

Storytelling & Narrative Strategy

Tools, Resources & Capacity Building

Storytelling & Narrative Strategy

Stories That Create Connection and Action

Narrative frameworks that clarify purpose and impact
 

Storytelling rooted in lived experience and community voice
 

Communications that invite participation, not just attention

MBS Operational Services Available

Explore how strategic leadership can support your nonprofit.
Operational ServicesMarketing Services

BUILDING THE INFRASTRUCTURE THAT ENABLES IMPACT

When organizations gain clarity, momentum follows

Organizations turn to MBS Operational Services when growth, complexity, or transition demands stronger internal alignment.

Organizations often face

  • Leadership decisions slowed by unclear structures
  • Systems that evolved reactively rather than intentionally
  • Teams stretched thin by competing priorities
  • Messaging and operations operating out of sync

MBS Operational Services helps create

  • Clear leadership and decision-making frameworks
  • Aligned systems that support how the organization actually operates
  • Repeatable processes that reduce friction and burnout
  • Organizational clarity that supports sustainable growth

Our work is structured to the organization’s mission, scale, and operating context. Sustainable systems are engineered, not standardized.

The nonprofit success toolkit e-book series

Effective Nonprofit Board Governance

Policies and Procedures for Nonprofit Success

Effective Nonprofit Board Governance

Effective Boards That Strengthen Impact
This practical guide clarifies the roles and responsibilities of key board committees and supports stronger, more engaged nonprofit governance.

Recruitment, Oversight, and Tools
Learn how to recruit, onboard, and engage diverse board members, conduct effective CEO performance reviews, and plan for leadership succession. Access ready-to-use templates for meeting agendas, board minutes, and board self-assessments.

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From the Pulpit to the Boardroom

Policies and Procedures for Nonprofit Success

Effective Nonprofit Board Governance

Navigating the Transition to Nonprofit Leadership
This encouraging guide helps you translate your experience into language that connects with nonprofit hiring committees and leadership teams.

Skills, Resilience, and Readiness
Learn how to reframe your background, navigate setbacks with confidence, and build resilience throughout the transition process, while gaining practical insight into nonprofit governance, operations, and financial management.

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Policies and Procedures for Nonprofit Success

Policies and Procedures for Nonprofit Success

Policies and Procedures for Nonprofit Success

Practical Governance for Nonprofit Leaders
Grounded in years of leadership and operational experience, Matthew B. Scraper offers clear, practical guidance for navigating nonprofit governance with confidence and clarity.

Policies, Controls, and Accountability
Learn how to establish strong policies, refine internal controls, and build governance systems that support transparency, compliance, and long-term sustainability.

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The Nonprofit Operations Playbook

How to Start a Nonprofit (and Actually Succeed!)

Policies and Procedures for Nonprofit Success

Operational Leadership for Sustainable Impact
Learn how to strengthen day-to-day operations while staying aligned with your organization’s mission and long-term strategy. This guide helps leaders turn vision into action with systems that support clarity, stability, and growth.

Resilient and Aligned Operations
Build crisis response and risk management practices that protect your team, finances, and mission, while aligning daily operations with purpose and accountability.

Systems, Tools, and Data
Streamline onboarding, HR, and financial oversight using practical templates and tools, and apply metrics and dashboards to track performance and improve decision-making.

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How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)
Learn the essential steps to launch and sustain a mission-driven nonprofit with clarity and confidence. This guide walks you through defining your mission, navigating legal requirements, and building a strong foundation for long-term success.

Foundations and Governance
Establish your 501(c)(3) status, build an effective board, and implement governance practices that support accountability and transparency.

Funding and Operations
Develop sustainable funding strategies through grants, individual giving, and partnerships, while putting policies and procedures in place to keep your organization compliant and running smoothly.

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The Nonprofit Project Management Handbook

How to Start a Nonprofit (and Actually Succeed!)

How to Start a Nonprofit (and Actually Succeed!)

Project Management Essentials
Learn practical project management techniques designed for the realities of nonprofit work. This guide helps you keep initiatives aligned with your mission, values, and impact goals while making the best use of time, talent, and resources.

Mission-Aligned Strategies
Apply proven frameworks to plan, execute, and evaluate projects with clarity and purpose, from fundraising events to new program launches.

Tools and Templates
Use ready-to-go tools for planning, tracking, and evaluation to support projects of any size and complexity.

Whether you are managing cross-functional teams or leading a single initiative, this guide equips you with the strategies needed to deliver successful, mission-driven results.

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Strategic and Tactical Planning for Nonprofits & Churches

Strategic and Tactical Planning for Nonprofits & Churches

Strategic and Tactical Planning for Nonprofits & Churches

Strategic Planning That Drives Results
This guide shows leaders how to develop adaptive strategic plans that align mission, resources, and long-term priorities.

Execution, Sustainability, and Leadership
Learn best practices for turning strategy into measurable results, strengthening financial sustainability, and building resilient teams that engage stakeholders and lead through change with confidence.

Designed for board members, executive leaders, and nonprofit managers, this book offers real-world examples and actionable insight to support focused execution and meaningful, lasting impact.

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HELLO & WELCOME

Matthew & Jennifer Scraper MBS Operational Services leaders for nonprofit operations and marketing

Meet Matthew & Jennifer

Matthew and Jennifer Scraper are a husband-and-wife leadership team dedicated to helping nonprofits and social impact organizations grow with clarity, confidence, and purpose.


Matthew brings more than two decades of executive leadership experience across nonprofit operations, governance, and organizational strategy, with a strong focus on sustainability, accountability, and community-centered leadership. Jennifer brings over 15 years of marketing and communications leadership, blending creative storytelling with strategic execution to help organizations build trust, strengthen visibility, and deepen engagement.


Together, they unite operational expertise and marketing strategy to support mission-driven organizations with practical guidance, thoughtful leadership, and systems designed to help meaningful work scale and endure.

MEET THE LEADERSHIP TEAM

MBS Operational Services Blog

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